Front Desk Agent

Embassy Suites By Hilton Bloomington/Minneapolis • Minneapolis, MN

25d

About The Position

As a Front Desk Agent, you are the first point of contact for hotel guests and provide warm, professional service throughout their stay. You help create a welcoming, seamless guest experience by handling check-in and check-out, reservations, inquiries, and concerns, and by sharing information about hotel services and local attractions. You report to the Front Office Manager or Front Office Supervisor. The role can provide pathways to other hospitality positions, including front office supervisor, front office manager, or hotel operations management.

Requirements

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• Warm, professional demeanor that reflects HVMG’s Culture of Excellence.
• A combination of education and experience.

Nice To Haves

• Hotel experience is a plus.

Responsibilities

• Welcome and assist guests throughout their stay.
• Check guests in and out.
• Handle reservations.
• Answer guest inquiries and address concerns.
• Provide information about hotel services and local attractions.
• Communicate with guests in a warm, professional, and attentive manner.

Benefits

• Career growth opportunities across HVMG’s nationwide portfolio.
• Flexible scheduling.
• Access to up to 40% of earned wages before payday through PayActive.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision healthcare benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Hotel and food and beverage discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed