Front Desk Associate - Flex

Erickson Senior Living•Naples, FL

13d•Onsite

About The Position

The Front Desk Associate is a crucial member of the Siena Lakes community team and serves as the first point of contact for residents, family members, visitors, staff, and candidates. The role helps create a warm and welcoming environment while answering questions and addressing concerns. It also supports resident safety and community operations by receiving emergency calls, monitoring emergency pull cords, maintaining resident and census information, and handling package and mail processes. Compensation starts at $17.00 per hour, commensurate with experience. State-specific regulations may apply. Florida hires must pass an extensive Level 2 background screening, including fingerprint-based U.S. federal, state, and city checks, before employment begins.

Requirements

Receptionist experience required.
Excellent verbal skills.
Ability to multitask.

Responsibilities

Greet and direct residents, visitors, and staff, and handle questions and concerns efficiently.
Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner.
Monitor emergency pull cords for Independent Living residents.
Track the status of residents involved in situations, such as whether they were transported to a hospital.
Maintain residents’ lists alphabetically and by apartment.
Help maintain accurate census information, including hospitalizations and deaths, and keep an accurate list of residents who are away and returning.
Log resident packages and notify residents when packages are ready for pickup.
Ensure mail is dispatched through U.S. Mail at the end of each day, and sort and distribute inter-office mail.

Benefits

Medical, dental, and vision packages, including annual reimbursement for qualified wellness expenses, personal health coaching, and telemedicine options.
PTO plans.
Company-paid volunteer hours for eligible team members, in accordance with applicable state law.
401(k) for team members age 18 and over, with a 3% company match.
Onsite medical centers offering wellness visits and sick care for team members age 18 and over.
30% discount on food and drinks at onsite dining venues, plus discounted healthy-choice meal options.
Growth opportunities as the company opens and expands communities.
Education assistance and certification reimbursement.
Access to over 6,000 courses through an online learning library.
Flexibility and work-life balance.