Front Desk Flex

Commander, Navy Installations Command•Annapolis, MD

10h

About The Position

This position is located at Unaccompanied Housing and performs front desk functions for the lodging program. The role supports guest registration, reservations, payments, guest communications, and front desk operations. It requires a rotating shift schedule, with hours potentially scheduled at any time during a 24-hour day, seven days a week. The position may also require work during inclement weather or other states of emergency.

Requirements

Must be at least 18 years old to operate the Point of Sale (POS) System.
Must have salary payments sent to a financial institution by Direct Deposit/Electronic Funds Transfer.
Must successfully pass the E-Verify employment verification check and resolve any discrepancies as a condition of employment.
Must be able to work during inclement weather or other states of emergency as ALPHA personnel.
Must work a rotating shift schedule; hours may be scheduled at any time during a 24-hour day, seven days a week.
Must communicate clearly and effectively in English, verbally and in writing.
Must have a valid driver's license.

Nice To Haves

Six months of work experience demonstrating knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
Skill in using a personal computer and various software programs.
Basic math and reading skills.

Responsibilities

Maintain the security and privacy of guests.
Welcome and assist guests, answer questions about hotel facilities, provide information about local attractions, and communicate professionally.
Assist with customer complaints and involve management when necessary.
Use the Property Management System (PMS) to access guest information, retrieve reservation details, modify or cancel reservations, register guests, and process reservation requests within established guidelines.
Verify guest registration information, secure a credit card for incidental expenses, authorize room charges, and issue room keys or cards.
Provide a certificate of non-availability (CNA) and/or information about alternative lodging when rooms are unavailable.
Register and assign rooms; transmit and receive messages; maintain records of occupied rooms and guest accounts; make and confirm reservations; and present statements and collect payments as necessary.
Receive and account for a change fund; prepare the Close Bank Report and deposit cash receipts at the end of each shift according to established procedures.
Inventory keys and other supplies or amenities maintained at the front desk, and keep the front desk and lobby clean and neat.
Run and print PMS reports as required, including arrival, departure, in-house guest, night audit, and occupancy reports.
Verify charges, correct errors, complete assigned computer-generated reports, and note account discrepancies for management action.
Answer and transfer phone calls, respond to guest questions, and log trouble calls in the PMS while notifying the appropriate department.
Relocate guests to a different room when required.
Retrieve lost-and-found items and contact guests about lost or found items when required.
Perform other related duties as assigned.