Front Desk Associate - Flex

Erickson Senior Living • Naples, FL

11d • Onsite

About The Position

The Front Desk Associate is the first point of contact for residents, family members, visitors, staff, and candidates at Siena Lakes, helping create a warm and welcoming community environment. The role handles inquiries and concerns, receives and coordinates emergency calls, monitors emergency pull cords for Independent Living residents, and tracks residents’ status during incidents. It also maintains resident lists and census information, records resident absences and returns, and manages package and mail processes.

Siena Lakes is a continuing care retirement community in North Naples, Florida, managed by Erickson Senior Living. The organization describes its mission as helping people live better through a vibrant lifestyle, financial stability, and focused health and well-being services. The position offers opportunities to learn and grow, as well as flexibility and work-life balance.

Requirements

• Receptionist experience.
• Excellent verbal skills.
• Ability to multitask.
• Successfully complete and pass the Florida AHCA Level 2 background screening, including fingerprint submission, before employment begins.

Responsibilities

• Greet and direct residents, visitors, and staff, and handle questions and concerns efficiently.
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner.
• Monitor emergency pull cords for Independent Living residents.
• Track the status of residents involved in an incident, including whether they were transported to a hospital.
• Maintain the resident list alphabetically and by apartment.
• Help maintain accurate census information, including hospitalizations and deaths, and keep an accurate list of residents who are away and returning.
• Log resident packages and notify residents when packages are ready for pickup.
• Ensure mail is dispatched through the U.S. Mail at the end of each day, and sort and distribute inter-office mail.

Benefits

• Medical, dental, and vision packages.
• Annual reimbursement for qualified wellness expenses, personal health coaching, and telemedicine options.
• PTO plans and company-paid volunteer hours for eligible team members, in accordance with applicable state law.
• 401(k) for team members age 18 and over, with a company 3% match.
• Onsite medical centers providing wellness visits and sick care for team members age 18 and over.
• 30% discount on food and drinks at onsite dining venues, plus discounted healthy-choice meal options.
• Education assistance, certification reimbursement, and access to an online learning library with over 6,000 courses.
• Opportunities for learning, growth, and advancement as the company opens new communities and expands existing ones.
• Flexibility and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed