Front Desk Associate

Planet Fitness•Derry, NH

2d•Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while helping create an exceptional Judgement Free member experience. The role focuses on welcoming and supporting people, assisting with membership needs, maintaining a clean and safe club environment, and contributing to a positive team atmosphere. The position requires regular movement throughout the club, frequent communication, and cleaning and sanitizing of equipment and facilities.

Requirements

Must be 18 years of age or older.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Positive and upbeat attitude, with a passion for delivering an exceptional experience to members, guests, and team members.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable, and dependable.
Kind, patient, empathetic, and genuinely willing to help others.
Clear communication and active listening skills.
Acts with integrity and treats others with respect.
Takes pride in contributing to a clean, welcoming, and positive club environment.
Works well as part of a team and is ready to support others.
Learns quickly and applies learning from online and hands-on training.
Able to stand and move throughout the club continually during a shift.
Able to communicate in person or by phone continually during a shift.
Able to lift up to 75 pounds.
Able to work around toxic chemicals during a shift.
Able to move into different positions, including bending and twisting, to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and respond to callers’ inquiries.
Handle membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
Conduct calls and tours for prospective members and assess their membership needs.
Execute retail transactions accurately and support sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.