Front Desk Associate
About The Position
At Riverbend Community Mental Health, we know that a healing journey starts the moment someone walks through our door. We’re looking for a friendly, organized Front Desk Associate to be the welcoming face of our office and the heartbeat of our daily operations. In this role, you’re more than an administrator—you’re a navigator. You’ll ensure our clients feel seen, heard, and supported from the moment they check in until they head home. This role requires close collaboration with our team, specialized equipment access, and daily in-person interaction. Therefore, this is a 100% on-site position based in our Concord, NH office. Remote work or hybrid schedules are not available for this role.
Requirements
- A natural ability to communicate clearly and compassionately with diverse groups of people.
- The ability to multitask, stay organized, and keep a level head in a busy office setting.
- A commitment to being the consistent, helpful presence our clients and providers count on every day.
- High School Diploma or equivalent is required.
- Excellent analytical, organizational, interpersonal, oral, and written communication skills with attention to detail are required.
- A valid driver’s license, personal vehicle, and auto insurance with minimum coverage of 100,000/300,000 are essential.
Nice To Haves
- Two (2) years’ experience in an office environment is preferred.
- Experience with health insurance billing procedures preferred.
Responsibilities
- Greet clients and visitors with a smile, setting a positive and professional tone for their visit.
- Handle client check-ins/check-outs, schedule follow-up appointments, and manage the flow of the front office.
- Maintain accurate client records, verify and maintain information in the Medicaid system, and keep our administrative systems running smoothly.
- Answer phones and coordinate closely with our providers and clinical staff to ensure seamless care for every client.
Benefits
- Choice of 3 Medical plans
- Prescriptions Benefits
- Health Reimbursement Account (HRA)
- Flex Spending Account (FSA)
- Doctor on Demand
- Harvard Pilgrim Well-Being Program Benefits
- Choice of 2 Dental plans
- Vision Plan
- Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans
- Employee Assistance Program (EAP)
- Generous Paid Time Off (PTO) accrual and Extended Illness Leave
- 8 Paid Holidays
- 403(b) Retirement Plan with company match
- Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career
- Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
