Front Desk Jobs in Detroit, IL

About The Position

Requirements

• Must be over 18 years of age.
• Must successfully pass a pre-employment background check and drug screening.
• At least 1 year of customer service experience.
• Polished and professional appearance and demeanor.
• Upbeat and positive team-player attitude.
• Strong judgment and a solutions-oriented approach.
• Proactive customer service approach.

Nice To Haves

• Hospitality, luxury retail, or fine dining experience is preferred.
• Hospitality Management college students or recent graduates are highly desired.

Responsibilities

• Scan and log incoming packages in the Management App system.
• Store received packages in appropriate locations, such as the Package Room or Front Desk.
• Retrieve packages from the Loading Dock and transport them to the Package Room.
• Retrieve packages for residents upon request and log them as retrieved in the system.
• Deliver packages to homeowner units upon request.
• Audit packages twice daily.
• Sort, identify, and distribute USPS mail as appropriate.
• Monitor lobby activity and coordinate with on-site personnel when needed to address residents’ and guests’ needs.
• Use the Master Phone Directory to contact residents and announce guests and deliveries.
• Monitor lobby activity and maintain access control.
• Provide Front Desk and Loading Dock shift coverage as needed.
• Address resident and guest concerns and questions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Pet insurance
• 401(k) with company match
• Life and disability support for qualifying team members
• Paid vacation
• Sick time
• Company-observed holidays for qualifying team members
• Opportunities for career growth and advancement
• Training and tools to support success in the role