RWMOT- Overnight Front Desk Agent

Rosewood Hotel Group • Dallas, TX

12d • Onsite

About The Position

As an Overnight Front Desk Agent on the Front Office team, you will provide personalized, efficient service throughout the overnight shift and help create memorable first and last impressions for guests. Reporting to the Front Office Manager, you will work with Front Office, Housekeeping, Bell Services, and other hotel departments to support seamless overnight operations. You will manage guest arrivals and departures, respond to requests and concerns, maintain accurate records, and uphold the hotel’s service standards.

Requirements

• Experience in a front desk, guest services, hospitality, or customer service environment.
• Passion for creating exceptional guest experiences and providing professional, caring service.
• Clear and confident English communication skills, both verbal and written.
• Strong organizational and attention-to-detail skills, with the ability to prioritize and remain calm under pressure.
• Comfort using Microsoft Office applications and hospitality systems such as property management and point-of-sale platforms.
• Ability to collaborate effectively with colleagues across departments.
• Ability to exercise discretion and maintain the confidentiality of guest information and hotel data.
• Ability to stand for extended periods, assist guests with luggage when required, and perform the physical duties associated with the role.

Nice To Haves

• Experience in a luxury hospitality setting.
• Additional language skills.

Responsibilities

• Welcome guests professionally and manage check-in and check-out processes efficiently and accurately.
• Anticipate guest needs, respond promptly to requests, and deliver personalized service.
• Resolve guest concerns and complaints with sound judgment and a focus on guest satisfaction.
• Maintain a thorough understanding of hotel services, room inventory, rates, promotions, and daily operational activities.
• Support overnight hotel operations and coordinate with Housekeeping, Bell Services, and other departments as needed.
• Manage cashiering functions, guest accounts, payments, balancing procedures, and end-of-shift reporting accurately.
• Maintain the cleanliness, organization, and presentation of Front Desk work areas in accordance with service standards.
• Communicate guest information, operational updates, and service requests to relevant departments.

Benefits

• Medical coverage.
• Retirement benefits.
• Paid time off.
• Complimentary room nights.
• Learning and development opportunities.
• Global career opportunities.
• Industry-leading paid parental leave for eligible associates across all paths to parenthood.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed