Overnight Front Desk Agent

Landry's, LLC.•Houston, TX

About The Position

The Post Oak Hotel is seeking an Overnight Front Desk Agent to serve as the first point of contact for guests and manage all aspects of their accommodation during their stay. The role involves providing congenial, professional service in accordance with Forbes and AAA standards, handling front desk transactions and guest requests, and supporting a positive guest experience.

Requirements

Aspire to the company's values: being passionate, striving for excellence, remaining relevant, collaborating, and acting with honor and integrity.
One year of Front Office experience or equivalent.
Basic mathematical skills, including the ability to add, subtract, multiply, and divide as required by the position.
Ability to speak, read, write, and understand English.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to stand for an entire work shift.

Nice To Haves

Previous hotel experience.
Luxury or Forbes experience.

Responsibilities

Be knowledgeable about The Post Oak and its services.
Obtain the assigned bank, ensure contracted monies are accurate, and keep the bank secure.
Access computer system functions according to established procedures and standards.
Answer department telephone calls within three rings using the correct greeting and telephone etiquette according to Forbes and AAA standards.
Accommodate requests for information in a congenial manner.
Process guest check-ins and check-outs according to Forbes and AAA standards.
Set up accurate accounts for each guest according to their requirements and maintain guest history files.
Immediately document guest requests, complaints, or problems and notify designated personnel for resolution; follow up within 20 minutes to confirm completion and guest satisfaction.
Document and confirm reservations and cancellations.