Front Desk Agent - Overnight

Kalahari Resorts & Conventions • Pocono Manor, PA

4d

About The Position

Kalahari Resorts & Conventions is seeking an Overnight Front Desk Agent to provide attentive, courteous, and efficient service to guests from check-in through their stay and checkout, while maximizing room revenue and occupancy. The agent serves as a first point of contact, creating a welcoming impression and addressing guest needs professionally and with care. The role also supports associates through clear communication and teamwork to help ensure smooth daily operations. This is an hourly wage role with an increase due to shift differential.

Requirements

• Computer experience required.

Nice To Haves

• College courses in hotel/motel management are helpful.
• Previous hospitality or related experience is helpful.

Responsibilities

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Check guests in and out in a friendly, efficient, courteous, and confidential manner according to resort standards.
• Greet and welcome guests approaching the Front Desk in accordance with Kalahari Resort standards.
• Complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Operate relevant aspects of the Front Desk computer system, copiers, fax machines, and other office equipment.
• Support associates through clear communication and teamwork to ensure smooth daily operations.
• Provide guest service during check-in, throughout guests’ stays, and at checkout while maximizing room revenue and occupancy.

Benefits

• Career growth opportunities with promotion from within
• 401(k) matching
• Paid time off
• Holiday compensation
• Health coverage for full-time associates
• Dental coverage for full-time associates
• Vision coverage for full-time associates
• Employee appreciation events
• Discounts and perks at all resorts
• Education assistance programs

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed