Overnight Front Desk Agent

Omni Hotels & Resorts • New Orleans, LA

21h • Onsite

About The Position

The Overnight Front Desk Agent ensures guests are checked in and out courteously and professionally, maintains four-star/four-diamond service standards, and accurately completes the night audit process. The role handles guest issues and forwards them as needed. During the overnight shift, the agent oversees hotel operations and serves as Manager on Duty at times.

Requirements

• High propensity for customer service.
• Previous cash-handling experience required.
• Previous full-service hotel or resort front-office experience required.
• Ability to communicate clearly and pleasantly in English, verbally and in writing, with guests, management, and co-workers, in person and by telephone.
• Ability to work cohesively with co-workers within and outside the department.
• Ability to think clearly and quickly and make concise decisions.
• Ability to prioritize, organize, and follow up.
• Ability to work well under pressure while handling numerous arrivals and departures, guest issues, requests, and concerns.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to stand for prolonged periods.
• Must work the overnight shift.
• Must live within 50 miles of the hotel.
• Computer skills, including Synergy, Nucleus, Epitome, Vision, GoConcierge, and Microsoft Office.

Nice To Haves

• Previous night audit experience is strongly preferred.

Responsibilities

• Oversee overnight hotel operations and serve as Manager on Duty at times.
• Prepare the Daily Report (Daily Business Summary) accurately and on time.
• Resolve guest problems efficiently and diplomatically.
• Maintain full knowledge of emergency procedures.
• Prepare accurate VIP, complimentary, house-use, and out-of-order room lists.
• Ensure proper guest registration and compliance with credit procedures.
• Distribute nightly reports.
• Process guaranteed no-show billings efficiently.
• Maintain current backup reports.
• Handle Express Check-Outs and ensure their completion.
• Ensure adherence to all systems and control procedures.
• Complete the third-shift Night Audit checklist and responsibilities.
• Balance daily postings and revenue.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed