Overnight Front Desk Agent

AccorHotel • Scottsdale, AZ

1d • Onsite

About The Position

The Overnight Front Desk Agent creates a welcoming first impression for guests at the Fairmont Scottsdale Princess. The role provides professional, friendly service, greets guests, assists with check-in and account settlement, responds to guest messages, and provides helpful information about hotel facilities. The position reports to the Overnight Manager and requires a calm, courteous approach in a fast-paced environment, along with accurate cash handling and flexibility in working hours.

Requirements

• Proficiency in spoken and written English; a second language is an asset.
• Ability to handle multiple tasks in an intense, changing environment.
• Ability to focus on guest needs while remaining calm and courteous.
• Ability to type 25 words per minute.
• Professional presentation and adherence to Fairmont Scottsdale Princess Grooming Guidelines.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work under pressure in a fast-paced environment and work cohesively with colleagues as part of a team.
• Flexibility in working hours.
• Ability to handle cash effectively and accurately.
• Must be eligible to work in the United States.

Nice To Haves

• Previous customer-related experience.
• Previous property management system (PMS) experience.
• Computer literacy in Microsoft Windows applications.
• Hospitality Diploma.

Responsibilities

• Offer professional, friendly, and engaging service.
• Greet guests, check them in, and settle guest accounts while following service standards.
• Respond to the guest text messaging platform.
• Assist guests with informative and helpful information about hotel facilities.
• Follow department policies, procedures, and service standards.
• Follow all safety policies.
• Perform other duties as assigned.

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies, and Accor worldwide for employees and their families.
• Free meals at the on-site employee restaurant.
• Learning programs through company Academies.
• Medical and dental benefits, including two employer-funded medical plans with a $0 premium for employee-only enrollment.
• 401(k).
• Direct deposit.
• Paid time off.
• Matching retirement benefits.
• Travel discounts.
• Career development and national promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed