Front Desk Agent (Overnight)
About The Position
The Front Desk Agent values residents and guests and provides information and resources to support a meaningful visit. This role serves as a key liaison between community guests and residents, delivering exceptional customer service. The agent handles guest access and check-in, resident communications, packages, keys, security, emergency response, and reporting while coordinating with management and administrative staff. The position works indoors in an environment with low to moderate noise. Days and hours may vary and are determined at the property; schedules may change to meet business needs. The employee reports directly to the Director of Operations.
Requirements
- High school diploma or GED.
- At least six months of related experience and/or training.
- Familiarity with computer software for performing various tasks.
- Organizational skills, excellent interpersonal skills, and strong communication skills.
- Ability to follow written and oral instructions and procedures.
- Ability to detect auditory and/or visual emergency alarms.
- Ability to meet the physical demands of the role, including occasionally sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing 30 pounds or less; manual dexterity and auditory and visual skills are also required.
Nice To Haves
- Some college preferred.
- Previous hospitality industry work experience highly preferred.
Responsibilities
- Greet guests while standing upright and provide high-quality customer service.
- Monitor and authorize the entrance and departure of employees, visitors, and other persons to help protect the premises and maintain security.
- Follow all check-in policies and procedures without exception.
- Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
- Use clear, professional phone etiquette for incoming and outgoing calls to residents.
- Report observed violations of the Rules and Regulations.
- Protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
- Maintain the key-control system and ensure keys are locked and accounted for at all times.
- Accept and process packages delivered to the front desk and assist the Concierge with package delivery as needed.
- Know how to operate the fire alarm system and report incidents to management.
- Contact police or fire departments in emergencies, including fires or the presence of unauthorized persons.
- Follow emergency-response policies and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue/Police services.
- Write reports on daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
- Report maintenance items to the Association office daily, including burned-out lights, leaks, and broken equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
