Front Desk Agent (Overnight)
About The Position
The Front Desk Agent values residents and guests and provides information and resources to support a meaningful visit. This role serves as a key liaison between community guests and residents and is responsible for delivering exceptional customer service. The position is indoors, with frequent sitting and standing and a low to moderate noise level. Days and hours may vary and are determined at the property; schedules may change to meet the property's business needs. The employee reports directly to the Director of Operations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Duties and responsibilities may change at any time, with or without notice. KW Property Management & Consulting is a drug-free workplace and an equal opportunity employer.
Requirements
- High school diploma or GED.
- At least six months of related experience and/or training.
- Familiarity with computer software for performing various tasks.
- Organizational skills, excellent interpersonal skills, and strong communication skills.
Nice To Haves
- Some college preferred.
- Previous work experience in the hospitality industry is highly preferred.
Responsibilities
- Greet guests as they enter the community while maintaining a high standard of customer service.
- Monitor and authorize the entrance and departure of employees, visitors, and other persons to help guard against theft and maintain premises security; follow all check-in policies and procedures.
- Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
- Use professional phone etiquette for incoming and outgoing calls to residents.
- Report observed violations of the Rules and Regulations.
- Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
- Maintain the key control system and ensure all keys are locked and accounted for.
- Accept and process packages delivered to the front desk, and assist the Concierge with package delivery as needed.
- Know how to operate the fire alarm system and report incidents to management.
- Contact police or fire departments in emergencies, such as fires or the presence of unauthorized persons.
- Follow emergency response policies and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue/Police services.
- Write reports on daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
- Report maintenance items to the Association office daily, including burned-out lights, leaks, and broken equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
