Front Desk Associate

Planet Fitness • Farragut, TN

27d • $12 - $0 • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate to deliver first-rate service and promote member satisfaction and loyalty while supporting Ignite Fitness Holdings–Planet Fitness’s mission, vision, and values. The role requires balancing multiple tasks while maintaining a welcoming demeanor in a fast-paced retail environment. Duties include greeting members, answering questions and telephone calls, resolving customer concerns, processing payments, promoting products and special offers, and helping maintain club cleanliness for up to 50% of a shift. The position is part-time in Farragut, Tennessee, with a rotating schedule and weekday and/or weekend hours based on club needs. Initial training hours and schedules may vary with facility needs; applicants should discuss availability with the Hiring Manager or note it on their application.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter able to take initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Strong customer service skills.
• Able to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Able to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Superior customer service skills, preferably in the fitness industry.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members as they enter and leave, using professional and friendly greetings.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide prompt, gracious, and knowledgeable telephone service, ensuring information is complete and accurate.
• Use communication and problem-solving skills to resolve customer concerns and support a positive experience.
• Maintain club cleanliness, which may take up to 50% of the shift.
• Deliver prompt and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating product benefits and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward medical, dental, vision, LTD, STD, and illness benefits for full-time positions.
• Paid time off for full-time positions.
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED