Lodging Front Desk Agent

THE ST JOE COMPANY•Panama City, FL

25d

About The Position

The Front Desk Agent checks hotel guests in and out and helps ensure each guest has an enjoyable experience. The role involves greeting guests, answering questions and calls, recommending activities and restaurants, handling payments and billing issues, maintaining guest records, and coordinating with hotel staff and local service providers. The position is based at Hotel Indigo in Panama City, Florida, and is full-time.

Requirements

Sufficient education and literacy to identify and read product labels and communicate with guests about job-related needs.
Ability to read, write, speak, and communicate in basic English is preferred.
Detail-oriented and thorough.
Ability to perform consistent work to high standards.
Ability to remain discreet and respect guests’ privacy.
Ability to interact with guests in a pleasant, friendly manner.
Strong communication skills and ability to communicate clearly and professionally.
Ability to operate Microsoft Office applications effectively.
Familiarity with resort check-in software.
Knowledge of surrounding areas and attractions.
Ability to build and maintain professional relationships with local service providers.
Ability to resolve guest issues promptly, professionally, and in a friendly manner.
Ability to stand and move throughout the front office and lobby while continuously performing essential job functions.
Ability to lift up to 25 lbs.
Able to perform occasional twisting, bending, stooping, reaching, and walking; frequent talking, hearing, seeing, and smiling.

Nice To Haves

Previous customer experience preferred.
Previous hospitality experience preferred.

Responsibilities

Register guests and accommodate requests whenever possible.
Handle the check-in and check-out process.
Take payments and resolve billing issues.
Post changes to appropriate guest accounts.
Maintain accurate records of guests who have checked in and out.
Answer phones and respond to emails professionally and in a friendly manner.
Answer guests’ questions and provide accurate, helpful information about the hotel or resort, available rooms, rates, and amenities.
Anticipate and address guests’ needs and resolve problems and complaints.
Recommend activities and restaurants.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
Upsell additional facilities and services when appropriate.
Liaise with housekeeping to ensure rooms are clean, tidy, and fully furnished for guests.
Store guests’ luggage and arrange transportation as needed.
Maintain a clean and tidy front desk area.
Perform other duties as assigned.