Front Desk Supervisor | Snowmass Mountain Lodging

The Westin Riverfront Resort & Spa•Snowmass Village, CO

19h•$28 - $30•Onsite

About The Position

Snowmass Mountain Lodging is seeking a motivated, personable, and service-oriented Front Desk Supervisor to join its Guest Services team in Snowmass Base Village, Colorado. The supervisor supports daily front desk operations, leads team members during assigned shifts, and ensures smooth check-in and check-out experiences while maintaining high hospitality standards. Working closely with the Guest Services Manager, this role oversees shift operations, resolves guest concerns, and supports the training and development of Front Desk Agents. The position is full-time and year-round, with a flexible schedule that includes evenings, weekends, and holidays. The hourly pay rate is $28 to $30, based on experience. The stated start date is ASAP. The role calls for a proactive, hands-on leader who thrives in a fast-paced environment, builds strong relationships, and is passionate about creating memorable guest experiences. The position requires a high school diploma or equivalent and two to four years of experience in front desk operations, guest services, or a related hospitality role. A degree in Hospitality Management or a related field and prior supervisory or team leadership experience are preferred. The employee must be able to stand for extended periods, with or without reasonable accommodation, and have flexible availability for evenings, weekends, and holidays. Snowmass Mountain Lodging describes its Guest Services team as collaborative and supportive, focused on creating welcoming experiences for guests, owners, and colleagues. As part of East West Hospitality, employees can develop leadership skills and build relationships in a company that values integrity, teamwork, community involvement, and exceptional hospitality. The company states that it is committed to an inclusive workplace and is an equal opportunity employer that participates in E-Verify.

Requirements

High school diploma or equivalent.
Two to four years of experience in front desk operations, guest services, or a related hospitality role.
Strong leadership, coaching, and organizational skills, including the ability to motivate and support team members.
Excellent communication, interpersonal, and conflict resolution skills with a guest-focused approach.
Experience using property management systems (PMS) and standard office technology.
Ability to multitask, prioritize responsibilities, and make sound decisions in a fast-paced environment.
Strong attention to detail, problem-solving abilities, and commitment to maintaining high service standards.
Ability to stand for extended periods, with or without reasonable accommodation.
Flexible availability to work evenings, weekends, and holidays based on operational needs.

Nice To Haves

Degree in Hospitality Management or a related field.
Previous supervisory or team leadership experience.

Responsibilities

Oversee daily front desk operations, including guest check-ins, check-outs, reservations, and room assignments.
Lead, coach, and support Front Desk Agents during assigned shifts, providing guidance and real-time feedback while promoting a positive, collaborative work environment.
Resolve escalated guest concerns, special requests, and service recovery situations professionally and in a timely manner.
Coordinate with Housekeeping and other departments to monitor room availability, address guest requests, and support seamless operations.
Provide personalized service to VIP and returning guests by anticipating their needs and ensuring their preferences are communicated and fulfilled.
Support employee onboarding, training, and ongoing development to maintain consistent service standards and operational efficiency.
Monitor guest accounts, billing, payment processing, and cash handling procedures for accuracy and compliance with company policies.
Assist the Guest Services Manager with scheduling, shift coverage, daily reporting, and operational planning.
Complete accurate shift reports documenting guest feedback, incidents, and operational updates for effective communication between teams.
Uphold company service standards, safety procedures, security protocols, and guest confidentiality while maintaining a professional and welcoming front desk environment.