Owner Services Agent | Aura at Snowmass Mountain Lodging

The Westin Riverfront Resort & Spa•Snowmass Village, CO

8d•Onsite

About The Position

Snowmass Mountain Lodging is seeking a personable, proactive, and service-oriented Owner Services Agent to work at Aura in Snowmass Village, Colorado. The agent is the primary point of contact for owners and guests, providing personalized assistance, anticipating their needs, and coordinating experiences throughout their stays. Working with the Aura Resident Manager and Snowmass Mountain Lodging teams, the agent supports daily property operations, arranges guest services, and helps maintain a welcoming, well-organized environment. The role includes coordinating reservations, transportation, recreational activities, ski services, and local experiences; assisting with arrivals and departures; and providing shuttle services within Base Village. The agent also works with other departments to fulfill owner requests and maintain property standards, supports events and parking operations, and helps keep common areas, supplies, packages, and records organized. This is a full-time seasonal position in Snowmass Village, Colorado, with a flexible schedule that includes some evenings, weekends, and holidays. The stated pay rate is $27.00 per hour. The start date is December 1, 2026. Benefits and perks may vary based on employment status and eligibility.

Requirements

High school diploma or equivalent.
Previous experience in hospitality, guest services, concierge, or a related customer service role.
Excellent interpersonal and communication skills and a passion for delivering exceptional service.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities efficiently.
Dependable and proactive, able to work independently and collaborate with multiple departments.
Proficiency with Microsoft Office and ability to learn property management and guest service systems, including ALICE and Track.
Strong English communication skills.
Ability to adapt to seasonal operational demands and assist with varied guest service and property support responsibilities.

Nice To Haves

College degree.
Spanish language skills.
Knowledge of Snowmass Village, Aspen, and the Roaring Fork Valley, including local dining, activities, and recreational experiences.

Responsibilities

Welcome owners and guests, anticipate their needs, and provide personalized service throughout their stays.
Coordinate dining reservations, transportation, recreational activities, ski services, and local experiences; provide recommendations about the Roaring Fork Valley.
Assist with guest arrivals and departures, luggage handling, grocery requests, package deliveries, and transportation coordination.
Provide guest shuttle services within Base Village and assist with airport transportation arrangements, following safety and operating procedures.
Coordinate with Housekeeping, Maintenance, and other departments to complete owner requests and maintain property standards.
Monitor common areas and keep lounges, garages, storage areas, and guest amenities clean, welcoming, and organized.
Assist with owner events and receptions, including preparing food and beverage items, stocking refreshments, and coordinating special requests.
Assist with guest parking arrangements and established parking management procedures.
Maintain records, manage packages and deliveries, monitor inventory, and coordinate replenishment of common-area supplies.
Provide seasonal assistance with ski equipment, guest amenities, and other operational needs.