Owner Services

Fripp Island Hospitality•Fripp Island, SC

3d•Onsite

About The Position

The Owner Services team supports Property Managers and homeowners at Fripp Island Golf & Beach Resort. The role answers owner questions and concerns, shares updates and information about property performance, and responds promptly to owner requests. Work includes managing work orders and household-item inventory, handling calls and messages, assisting with reports and data collection, checking owner statements for accuracy, and coordinating communication between departments. The position coordinates housekeeping, maintenance, preventive maintenance, and outside vendor services. It also collaborates with maintenance and housekeeping teams to address resident service requests according to resort standards, occupancy, and seasonality. The role conducts property inspections and takes appropriate action to ensure homes, grounds, buildings, and amenities meet standards for safety, cleanliness, appearance, and quality. The role is expected to communicate professionally with owners, guests, vendors, staff, and management, and to identify opportunities to improve efficiency, profitability, and productivity.

Requirements

Experience and understanding of lodging and property management.
Strong computer aptitude, specifically with Barefoot, Breezeway, Point Central or other property management software, and Microsoft Office Suite.
Problem-solving ability and the ability to manage multiple tasks simultaneously, function under pressure, delegate effectively, and remain positive and constructive under stress.
Ability to organize, plan, prioritize, and multitask to meet goals with integrity and timeliness.
Friendly and effective written and verbal communication skills.
Ability to communicate and cooperate professionally and courteously with management, staff, vendors, and guests.
Ability to read, write, and speak English effectively.
Ability to work a flexible schedule that includes scheduled evenings, weekends, and holidays.
Reliable transportation.
Valid driver's license.
Must pass a criminal background check and drug screening.
Ability to drive; sit and/or stand for prolonged periods without a break; lift up to 40 pounds; perform simple grasping, fine manipulation, repetitive hand and arm movements, and overhead reaching; and walk and drive outdoors in varied weather conditions.

Responsibilities

Coordinate housekeeping, maintenance, annual preventive maintenance, and outside vendor services.
Work with maintenance and housekeeping teams to respond to and complete resident service requests through work orders and other platforms, following resort standards, occupancy, and seasonality.
Learn Fripp Island Resort standards, suggest upgrades to owners, and inspect potential new homes or upgrades for program quality standards.
Answer office phone calls and respond to messages.
Communicate and cooperate professionally and courteously with management, staff, vendors, and owners.
Answer owner questions and concerns, provide property-performance updates, respond promptly to requests, and take appropriate action to resolve service issues.
Listen and respond appropriately to owner inquiries and complaints with composure, courtesy, empathy, and sincerity.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
Identify areas for improvement and suggest ways to improve efficiency, profitability, and productivity.
Keep up with industry trends and standards through training and other information sources, and apply relevant knowledge and practices.
Conduct property inspections in person and take action to ensure property, grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards, including standards for hard goods, soft goods, furniture, fixtures, and appliances.
Follow resort, property, and departmental safety practices, policies, procedures, and operational standards.