Owner Services Coordinator

NORTHERN JET MANAGEMENT INC•Grand Rapids, MI

3d•$0 - $22•Onsite

About The Position

The Owner Services Coordinator is a primary point of contact for aircraft owners and passengers, providing exceptional service and guidance on trip planning, schedule changes, upgrades, and operational considerations. The role combines high-touch customer service, technical aviation understanding, and the ability to manage complex, time-sensitive requests professionally and accurately. The Coordinator also supports concierge operations by welcoming guests on-site and helping ensure a seamless, elevated experience from arrival to departure. The position is based in Grand Rapids, Michigan.

Requirements

Strong customer service background.
One to two years of prior aviation experience is mandatory.
Excellent communication, problem-solving, and interpersonal skills.
Ability to remain composed and decisive in fast-paced, dynamic environments.
Detail-oriented, with strong organizational and multitasking abilities.
Proficient in aviation-related software systems or able to learn them quickly.
Professional presence and comfort interacting with clients in person and over the phone.

Nice To Haves

Customer service experience supporting high-net-worth clients or working in hospitality or aviation.
Prior experience in aviation, FBO operations, dispatch, or flight coordination.
Associate’s or bachelor’s degree in Business Administration, Aviation Management, or a related field.

Responsibilities

Serve as the frontline liaison for owners, providing attentive, personalized service and building strong professional relationships.
Listen to owner needs and concerns; recommend solutions and guide owners through upgrades, downgrades, operational changes, and service options.
Monitor trip itineraries, aircraft movements, and schedule adjustments to ensure accurate communication and service delivery.
Collaborate with dispatch, crew services, maintenance, and leadership teams to resolve owner issues and support operational efficiency.
Maintain expert-level understanding of the company’s fleet, operational capabilities, trip feasibility, and aviation regulations relevant to owner interactions.
Handle time-sensitive requests with sound judgment, prioritization, and a calm, solutions-focused approach.
Assist with concierge functions, including greeting passengers, coordinating on-site needs, and supporting the overall guest experience.
Document interactions, requests, and service outcomes accurately to ensure seamless handoffs across departments.
Uphold company standards of professionalism, confidentiality, and client service.
Perform other related duties as assigned.