Guest Service Agent - Limelight Snowmass - Winter

Limelight Hotels • Snowmass Village, CO

2d

About The Position

The Guest Service Agent drives guests to and from local destinations at the request of hotel departments and assists the front desk as needed. The position reports to the Front Office Manager. This is a seasonal position at Limelight Snowmass; the posting describes both seasonal full-time and seasonal part-time classifications and their respective benefits.

The role involves transporting and assisting guests, sharing information about the hotel and local attractions, keeping vehicles and assigned areas clean, and performing basic vehicle checks. The agent also delivers messages and items, follows baggage and ski-storage procedures, reports vehicle issues and accidents, and helps locate lost baggage. Employees must be able to perform the essential duties with or without reasonable accommodation.

Requirements

• Must be over 18 years of age.
• Valid driver’s license required.
• Ability to communicate clearly verbally and in writing with team members and customers.
• Ability to collaborate with others to achieve team goals.
• Ability to maintain a clean work area.
• Ability to engage with customers in a positive and helpful manner.
• Ability to drive safely at all times.
• Ability to reach, crouch, kneel, see, hear, sit, and drive a shuttle or car for extended periods; squat, kneel, and bend.
• Ability to frequently lift, push, or pull up to 50 pounds, individually or with assistance.
• Ability to work and drive regularly in adverse weather conditions, including frequently driving in bright sunlight and at night; exposure to distracting noise and walking on slippery or uneven surfaces.
• Knowledge of hotel fire and safety procedures and ability to assist with emergency and security procedures as directed by management.
• Knowledge of company policies and procedures.

Nice To Haves

• One year of guest or customer service experience preferred.
• Knowledge of the relevant product or service, such as retail or food and beverage products.

Responsibilities

• Pick up and deliver guests to local locations as scheduled by the Front Desk.
• Familiarize guests with local points of interest, restaurants, activities, and hotel facilities while transporting them.
• Know daily hotel functions, locations, and times to direct guests appropriately.
• Maintain communication with the Front Desk about itinerary changes and guest requests.
• Check vehicles inside and out for cleanliness and clean them when needed.
• Check essential vehicle fluids, including oil and brake fluid, and check tire pressure.
• Report vehicle problems to the Front Office Manager.
• Follow baggage-tagging and ski-storage procedures.
• Expeditiously deliver messages, packages, and other items to guest rooms or other hotel areas, placing them in designated locations.
• Maintain cleanliness in the Lobby and Luggage storeroom.
• Complete vehicle maintenance checklists as directed.
• Accurately report accidents and complete incident reports immediately.
• Assist the Front Desk in locating lost baggage through airlines and the airport guest services desk.
• Assist with other duties as assigned.
• Assist in emergency and security procedures as directed by management.

Benefits

• Seasonal full-time classification: Paid Time Off Programs, Paid Leave Programs, Employee Ski Pass and Dependent Ski Passes, and other company perks.
• Seasonal part-time classification: Paid Time Off Programs, Employee Ski Pass, and other company perks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed