Guest Service Agent - Limelight Snowmass - Winter
About The Position
The Guest Service Agent drives guests to and from local destinations in response to requests from hotel departments and assists the front desk as needed. The role reports to the Front Office Manager and is based at Limelight Snowmass for the Winter 2026–27 season. Applications are accepted through November 1, 2026. The position is classified as seasonal and may be full-time or part-time. Compensation is up to $22.50 per hour. The agent transports guests, provides information about local points of interest and hotel facilities, communicates with the Front Desk about itinerary changes and requests, and helps with baggage, deliveries, and front desk support. The role also includes inspecting and cleaning vehicles, checking basic vehicle fluids and tire pressure, reporting vehicle problems and accidents, completing maintenance checklists, and keeping the Lobby and Luggage storeroom clean. Benefits vary by full-time or part-time classification. The full-time listing includes paid time off programs, paid leave programs, employee and dependent ski passes, and other company perks. The part-time listing includes paid time off programs, an employee ski pass, and other company perks. The company notes that enrollment dates differ across programs.
Requirements
- Must be over 18 years of age.
- Valid driver’s license required.
- Ability to communicate clearly, verbally and in writing, with team members and customers.
- Ability to work collaboratively to achieve team goals.
- Ability to maintain the cleanliness of the work area.
- Ability to engage with customers in a positive and helpful manner.
- Ability to drive safely at all times.
- Knowledge of hotel fire and safety procedures and ability to assist with emergency and security procedures as directed by management.
- Knowledge of products or services, such as retail or food and beverage products.
- Knowledge of company policies and procedures.
Nice To Haves
- One year of guest or customer service skills is preferred.
Responsibilities
- Pick up and deliver guests to local locations as scheduled by the Front Desk.
- Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting them.
- Know daily hotel functions, locations, and times to provide appropriate directions to guests.
- Maintain communication with the Front Desk about itinerary changes and guest requests.
- Check vehicles inside and outside for cleanliness and clean them when needed.
- Check vehicle fluids, including oil and brake fluid, and check tire pressure.
- Report vehicle problems to the Front Office Manager.
- Follow baggage-tagging and ski-storage procedures.
- Deliver messages, packages, and other items promptly to guest rooms or designated hotel areas.
- Maintain cleanliness in the Lobby and Luggage storeroom.
- Complete vehicle maintenance checklists as directed.
- Report accidents and complete incident reports immediately and accurately.
- Assist the Front Desk in locating lost baggage through airlines and the airport guest services desk.
- Assist the front desk as needed and perform other duties as assigned.
- Assist with emergency and security procedures as directed by management.
Benefits
- Paid Time Off Programs
- Paid Leave Programs (full-time listing)
- Employee Ski Pass
- Dependent Ski Passes (full-time listing)
- Other company perks
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
