Lodging Guest Services Agent - Winter 2026 - 27
About The Position
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). PURPOSE OF POSITION: A Guest Services Agent's main objective is to ensure guest, owner, and employee satisfaction at the front desk by fulfilling the Deer Valley Difference. We provide customers with unparalleled attention to detail and a genuine pledge to service excellence. This position will be based at one of Deer Valley's lodging properties, depending on operational needs.
Requirements
- Ability to provide excellent customer service
- Knowledge of the Park City area preferred
- Must be at least 21 with a valid driver's license and clean driving record
- Ability to communicate clearly (spoken and written communication)
- General understanding of computers and computer operating systems
- Ability to maintain composure under pressure
- Self-motivated
Responsibilities
- Checking guests and owners in and out of lodges
- Concierge duties, including making reservations for restaurants and activities
- Assist guests with any reasonable request
- Settle guest balances upon departure
- Handle credit card transactions
- Give guests and owners directions, information, and instructions
- Other duties and responsibilities as assigned
Benefits
- Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
- Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
- Subsidized meals at Employee Dining Rooms offered for staff while on shift
- Subsidized housing options available for seasonal full-time staff
- Discounts for staff members at restaurants, shops, and service providers in Park City
- Healthcare options are available for staff members
- 401k plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
