Silver Baron Lodge Guest Services Supervisor - Winter 2026 - 27

Alterra • Deer Valley, WA

9d

About The Position

The Guest Services Supervisor supports the front office manager and helps ensure guest, owner, and employee satisfaction at the Silver Baron Lodge front desk. The role includes front-desk operations, guest assistance, sales transactions, and support for staff leadership and daily service operations. This is a seasonal position for Winter 2026–27, paying $22.00 per hour.

Requirements

• Previous supervisory experience is required.
• Basic mechanical knowledge of the guest services fleet vehicles, tools, and equipment.
• Valid driver’s license and clean driving record.
• Excellent understanding of computers, systems, and guest service tools.
• Ability to work varied shifts, including overnight shifts.

Nice To Haves

• Staff leadership, coaching, and mentoring experience preferred.

Responsibilities

• Check guests in and out and settle guest balances upon departure.
• Provide guests with directions, information, and instructions.
• Make reservations for restaurants, transportation, childcare, and other activities for guests, FITs, and owners.
• Help the front office manager recruit, manage, train, motivate, and evaluate front-desk staff.
• Handle and complete daily cash, credit card, and lift ticket sales transactions; log tickets, vouchers, gift cards, and gift baskets sold.
• Balance and close out lift ticket sales at the end of the day.
• Proactively resolve guest, owner, and employee problems with urgency, respect, and empathy.
• Assist with bellstaff and concierge duties, including fulfilling special guest requests, coordinating transportation pick-ups and drop-offs, and helping guests with luggage.
• Work with the front office manager to develop processes and procedures for smooth front-desk operations.
• Assist the guest services manager with staff schedules, training, and timecards.
• Check guest requests and services three days before arrival and ensure requests are met.
• Ensure bell staff properly maintain vehicles and complete daily checklists.
• Perform other duties as assigned.

Benefits

• Ski perks may include a Deer Valley season pass and free skiing or riding at other Alterra Resorts and select local Utah resorts; perks vary by employment status.
• Friends and family ski discounts, free staff ski lessons, and discounted rentals for winter staff.
• Subsidized meals in Employee Dining Rooms while on shift.
• Subsidized housing options for seasonal full-time staff.
• Staff discounts at restaurants, shops, and service providers in Park City.
• Healthcare options are available for staff members.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed