Signature Collection Guest Services Supervisor - Winter 2026 - 27

Alterra • Deer Valley, WA

4d • Onsite

About The Position

The Guest Services Supervisor supports the front office manager and helps ensure guest, owner, and employee satisfaction at the Signature Collection front desk. This is primarily a mid-day/evening supervisory position. The role includes front desk operations, guest assistance, sales transactions, staff support, scheduling, training, and administrative work. The position is seasonal, with employment dates from October 26, 2026, through April 18, 2027, and pays $22.00 per hour.

Requirements

• Valid driver’s license and clean driving record.
• Excellent understanding of computers, systems, and guest service tools.
• Ability to work varied shifts, including overnight shifts.

Nice To Haves

• Staff leadership, coaching, and mentoring experience.

Responsibilities

• Check guests in and out and settle guest balances upon departure.
• Provide guests with directions, information, and instructions.
• Make reservations on guests’ behalf for restaurants, transportation, childcare, and other activities.
• Help the front office manager recruit, manage, train, motivate, and evaluate front desk staff.
• Handle and complete daily cash, credit card, and lift ticket sales transactions.
• Balance and close out lift ticket sales at the end of the day.
• Proactively resolve guest, owner, and employee problems with urgency, respect, and empathy.
• Assist with bellstaff and concierge duties, including special guest requests, transportation pickups and drop-offs, and luggage assistance.
• Work with the front office manager to develop processes and procedures for smooth front desk operations.
• Assist the guest services manager with staff schedules, training, and timecards.
• Check guest requests and services three days before arrival and ensure those requests are met.
• Act as Manager on Duty during evening shifts.
• Assist with scheduling.
• Help the guest services manager prepare and present training material to staff.
• Assist the general manager, maintenance manager, and operations manager with administrative duties.
• Help coordinate guest services staff for luggage and package delivery.
• Perform other duties as assigned.

Benefits

• Ski perks that may include a Deer Valley season pass and free skiing or riding at other Alterra Resorts and select local Utah resorts; availability varies by employment status.
• Friends and family ski discounts, free staff ski lessons, and discounted rentals for winter staff.
• Subsidized meals at Employee Dining Rooms while on shift.
• Subsidized housing options for seasonal full-time staff.
• Staff discounts at restaurants, shops, and service providers in Park City.
• Healthcare options.
• 401(k) plan with company match.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed