Skier Services Support Agent - Winter 2026 - 27

Alterra • Deer Valley, WA

2d • Onsite

About The Position

The Skier Services Support Agent supports ski school operations by managing student enrollment verification and group organization. The agent verifies that enrolled students have valid lesson and lift tickets for their designated program and date, and creates class groups using a handheld device to scan student lesson tickets, ski instructor IDs, and GPS tags. Groups are organized by program type, ski ability level, and assigned hot chocolate and lunch locations and times. The role also includes maintaining clean and organized areas in Snow Park Lodge and Plaza while providing exceptional guest service.

Requirements

• Be at least 18 years of age.
• Be willing to work outdoors in all weather conditions for various time periods.
• Have excellent communication and guest service skills.
• Be available seven days a week; work five days, four to eight hours per day, based on business needs.
• Be proficient with computers, including Microsoft Word, Excel, and web applications.
• Have strong multitasking abilities, attention to detail, and follow-through.
• Be organized and motivated, and maintain a positive attitude during high-stress times.
• Be able to stand and walk for extended periods.

Responsibilities

• Navigate the flaik application on handheld and desktop devices.
• Perform duties across various indoor and outdoor locations.
• Verify class lists and make manual adjustments as needed between DVSS and flaik applications.
• Ensure class information and data import correctly.
• Assist instructors with critical situations, questions, and flaik user login or password issues.
• Ensure scanning equipment is functioning properly and ready for use.
• Provide assistance with questions and resort information.
• Maintain Snow Park Lodge and Plaza areas in a clean and organized condition.
• Perform other duties as assigned.

Benefits

• Ski perks may include a Deer Valley season pass and free skiing or riding at other Alterra Resorts and select local Utah resorts; perks vary based on employment status.
• Friends and family ski discounts, free staff ski lessons, and discounted rentals for winter staff.
• Subsidized meals at Employee Dining Rooms while on shift.
• Subsidized housing options for seasonal full-time staff.
• Staff discounts at restaurants, shops, and service providers in Park City.
• Healthcare options.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed