Silver Baron Lodge Guest Services Supervisor - Winter 2026 - 27

Deer Valley Resort • Deer Valley, UT

8d

About The Position

The Guest Services Supervisor supports the front office manager and helps ensure guest, owner, and employee satisfaction at the front desk of Silver Baron Lodge. The role handles front-desk operations, guest requests, sales transactions, staff support, and coordination with bell staff and concierge services. This is a seasonal position for Winter 2026–27, paying $22.00 per hour.

Requirements

• Previous supervisory experience is required.
• Must have basic mechanical knowledge of guest services fleet vehicles, tools, and equipment.
• Must have a valid driver’s license and a clean driving record.
• Must have an excellent understanding of computers, systems, and guest service tools.
• Must be able to work varied shifts, including overnight shifts.

Nice To Haves

• Staff leadership, coaching, and mentoring experience preferred.

Responsibilities

• Check guests in and out and settle guest balances upon departure.
• Provide guests with directions, information, and instructions.
• Make reservations for restaurants, transportation, childcare, and other guest and owner activities.
• Help the front office manager recruit, manage, train, motivate, and evaluate front-desk staff.
• Handle daily cash, credit card, and lift ticket sales transactions and log tickets, vouchers, gift cards, and gift baskets sold.
• Balance and close out lift ticket sales at the end of the day.
• Proactively resolve guest, owner, and employee problems with urgency, respect, and empathy.
• Assist with bell staff and concierge duties, including special guest requests, transportation coordination, and luggage assistance.
• Work with the front office manager to develop processes and procedures for smooth front-desk operations.
• Assist the guest services manager with staff schedules, training, and timecards.
• Check guest requests and services three days before arrival and ensure requests are met.
• Ensure bell staff properly maintain vehicles and complete daily checklists.
• Perform other duties as assigned.

Benefits

• Ski perks may include a Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts, friends and family ski discounts, free staff ski lessons, and discounted rentals for winter staff; availability varies by employment status.
• Subsidized meals at Employee Dining Rooms while on shift.
• Subsidized housing options for seasonal full-time staff.
• Staff discounts at restaurants, shops, and service providers in Park City.
• Healthcare options for staff members.
• 401k plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed