Front Desk Supervisor Lodging - Year Round

Alterra Mountain Company • Sandpoint, ID

3d • $19 - $21

About The Position

The Front Desk Supervisor is a leader and primary point of contact for guests, responsible for creating a welcoming, professional, and memorable guest experience. The role supports daily front desk operations and provides guidance, direction, and assistance to front desk team members. Duties include greeting guests, handling inquiries and complaints, promoting resort amenities through suggestive selling, and managing reservations, check-in, and check-out procedures. The supervisor helps maintain operational standards, support team performance, oversee cash handling, and ensure compliance with security protocols. The position requires flexibility to work varied shifts, including mornings, evenings, weekends, and holidays.

This is a full-time, year-round position at Schweitzer. The wage range is $18.75 to $20.50 per hour. Applicants must be at least 18 years old. A background check and driver verification are not required.

Requirements

• Must be at least 18 years old.
• Driver's license required; must be insurable by Schweitzer.
• Basic computer skills are necessary.
• Strong communication, organizational, and problem-solving skills.
• Ability to maintain a calm, professional demeanor when handling guest complaints or challenging situations.
• Sound judgment, attention to detail, and ability to lead by example while supporting a positive team environment.
• Ability to lift approximately 25 pounds or more.
• Ability to stand for long periods, up to 10 hours.
• Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays.

Nice To Haves

• High school diploma or GED preferred.
• One year of experience in a customer service position preferred.
• Experience with SMS, Onity, and Lynx systems.
• Experience using Microsoft Office programs such as Excel and Word.

Responsibilities

• Greet and assist guests in person and over the phone, providing exceptional customer service.
• Operate the phone switchboard, transfer calls, and respond to guest inquiries in a timely and professional manner.
• Use the computer reservation system to check guests in and out, manage reservations, and assist with guest requests.
• Collect payments accurately and efficiently for room rentals, resort services, and other purchases.
• Provide directions, recommendations, and information about resort amenities and activities.
• Use operational systems, including SMS, Onity, and Lynx, to support daily front desk functions.
• Control, issue, and monitor room keys to maintain guest security.
• Verify cash banks, complete safe drops, prepare cash reports, and follow credit card verification procedures.
• Assist with daily front desk operations and ensure service standards and procedures are followed consistently.
• Guide, support, and direct front desk team members to help maintain productivity and accountability.
• Assist with training and development of front desk employees, reinforcing procedures and guest service expectations.
• Address guest concerns and service recovery situations professionally, escalating issues to management when necessary.
• Communicate operational updates, guest concerns, and shift information to team members and management.
• Assist guests with luggage and other accommodation needs as necessary.
• Assist with housekeeping room turnovers and general lodging operations when needed.
• Support other departments and resort operations as business needs require.
• Perform other duties as assigned.

Benefits

• Free Alterra Mountain Resort pass.
• Employee housing.
• Discounted onsite childcare.
• Accrued paid sick leave.
• 401(k) match.
• Discounts and access to pro deals.
• Depending on employment status, eligibility for full medical benefits, vacation time, and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed