Lodging Front Desk Agent (Part-Time)

THE ST JOE COMPANY•Panama City Beach, FL

12d•Onsite

About The Position

The Front Desk Agent checks hotel guests in and out and helps ensure they have an enjoyable experience. The role includes welcoming guests, answering questions and phone calls, offering recommendations, handling payments and billing concerns, and coordinating with other staff to address guest needs. The agent also maintains accurate guest records and a clean front desk area.

Requirements

Sufficient education and literacy to identify and read product labels and communicate with guests about job-related needs.
Ability to read, write, speak, and communicate in basic English is preferred.
Detail-oriented and thorough.
Ability to perform consistent work to the highest standards.
Ability to remain discreet and respect guests' privacy.
Ability to interact with guests in a pleasant and friendly way.
Strong communication skills and ability to communicate clearly and professionally.
Ability to use Microsoft Office applications effectively.
Familiarity with resort check-in software.
Knowledge of surrounding areas and attractions.
Ability to build and maintain professional relationships with local service providers.
Ability to resolve guest issues promptly, professionally, and in a friendly manner.
Ability to stand and move throughout the front office and lobby while continuously performing essential job functions.
Ability to lift up to 25 pounds.

Nice To Haves

Previous customer experience preferred.
Previous hospitality experience preferred.

Responsibilities

Register guests and accommodate requests whenever possible.
Handle guest check-in and check-out.
Take payments and resolve billing issues.
Post changes to appropriate guest accounts.
Maintain accurate records of guests who have checked in and out.
Answer phones and emails professionally and in a friendly manner.
Answer guest questions and provide accurate information about the hotel or resort, available rooms, rates, and amenities.
Anticipate and address guest needs and resolve problems and complaints.
Recommend activities and restaurants.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
Upsell additional facilities and services when appropriate.
Coordinate with housekeeping to ensure rooms are clean, tidy, and fully furnished for guests.
Store guest luggage and arrange transportation as needed.
Maintain a clean and tidy front desk area.
Perform other duties as assigned.