Part-time Front Desk Agent

Pyramid Global Hospitality•Wesley Chapel, FL

9d•Onsite

About The Position

The Part-time Front Desk Agent at Saddlebrook Resort Tampa welcomes guests and creates a memorable first impression through engaging, sincere service. The agent checks in and registers guests, provides information about the hotel, its amenities, and the local area, and helps guests enjoy their resort experience. The role also supports smooth front desk operations, guest problem resolution, and coordination with other hotel departments.

Requirements

High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Provide exceptional, engaging customer service and take a sincere interest in guests.
Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate guest information.
Help resolve guest problems and provide service recovery.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff and assist other departments with necessary information.
Know and follow emergency procedures and policies.
Maintain the house bank.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, check cashing, safe deposits, and refunds.
Assist other departments as needed.