Part Time Front Desk Agent

Remington Hotels • El Paso, TX

8d

About The Position

DoubleTree by Hilton Downtown is seeking a friendly, professional, and guest-focused part-time Front Desk Agent. The role provides exceptional guest service throughout each guest’s stay, from check-in to check-out. The ideal candidate is personable, organized, detail-oriented, and able to thrive in a fast-paced hotel environment while representing the DoubleTree by Hilton brand with professionalism and care.

Requirements

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer skills and the ability to learn hotel reservation and property management systems.
• Ability to multitask and remain professional in a busy environment.
• Strong attention to detail and a dependable work ethic.
• Ability to work independently and as part of a team.
• Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

• Previous hotel front desk or customer service experience preferred.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process room reservations, payments, and guest folios.
• Answer phone calls, respond to guest inquiries, and provide information about hotel amenities and local attractions.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction.
• Maintain accurate guest records and follow hotel policies and procedures.
• Promote hotel services and amenities when appropriate.
• Maintain a clean, organized, and professional front desk area.
• Support the hotel team in delivering excellent hospitality and maintaining brand standards.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed