Front Desk Agent (Part Time)

KW Property Management Careers•Miami, FL

13d

About The Position

The Front Desk Agent values residents and guests and provides information and resources to support meaningful visits. This role serves as a key liaison between community guests and residents and provides exceptional customer service. The employee follows check-in and security procedures, maintains unit owner information and key controls, communicates professionally by phone, observes and reports safety or property concerns, responds to emergencies according to established procedures, and documents daily activities and unusual occurrences. The position is performed indoors, with frequent sitting and standing and a low to moderate noise level. Days and hours are determined at the property and may change to accommodate business needs; the stated schedule is Saturday, 8 AM–9 PM. No travel is expected. The employee reports to the department supervisor and/or the Association Manager of the community.

Requirements

High school diploma or GED.
Familiarity with computer software for performing various tasks.
Organizational skills, excellent interpersonal skills, and strong communication skills.
At least six months of related experience and/or training.
Ability to meet the physical demands of the role, including occasionally sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing 30 pounds or less.
Manual dexterity, auditory and visual skills, and ability to follow written and oral instructions and procedures.
Ability to detect auditory and/or visual emergency alarms.

Nice To Haves

Some college preferred.
Previous hospitality industry work experience highly preferred.
Bilingual English/Spanish may be required at some locations.

Responsibilities

Greet guests while standing upright and provide high-quality customer service.
Monitor and authorize the entrance and departure of employees, visitors, and other persons to help protect the premises and maintain security.
Follow all check-in policies and procedures without exception.
Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
Use proper phone etiquette and communicate clearly and professionally on incoming and outgoing calls to residents.
Report observed violations of community Rules and Regulations.
Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
Maintain the key control system and ensure all keys are locked and accounted for.
Learn fire alarm system operations and report incidents to management.
Contact police or fire departments in emergencies, such as fires or the presence of unauthorized persons.
Follow emergency response policies and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue/Police services.
Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
Report maintenance issues to the Association office daily, including burned-out lights, leaks, and broken equipment.