Front Desk Agent - Part Time

Davidson Hospitality Group•Kansas City, MO

7d•Onsite

About The Position

The Front Desk Agent is the welcoming face of The Fontaine, a boutique hotel in Kansas City, Missouri. The role provides exceptional customer service and helps ensure guests feel valued and cared for throughout their stay. Responsibilities include handling check-ins and check-outs, responding to guest inquiries and resolving concerns, sharing information about local attractions and hotel amenities, processing payments, and coordinating with other departments to support a seamless guest experience. The agent also maintains an organized front desk and approaches guest satisfaction with attention to detail and initiative.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash handling experience.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Outstanding organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High school diploma or equivalent.

Responsibilities

Provide exceptional customer service and create a positive first impression for guests.
Handle guest check-ins and check-outs accurately and efficiently.
Respond promptly to guest inquiries and resolve issues or complaints professionally and empathetically.
Provide recommendations and information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to ensure seamless guest experiences.
Maintain a clean and organized front desk area.
Handle cash and credit card transactions accurately.
Demonstrate attention to detail and a proactive approach to guest satisfaction.