Front Desk Agent - Part Time

TPG Hotels & Resorts • Traverse City, MI

9d

About The Position

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. This part-time role provides customer service, manages administrative tasks, and helps ensure a smooth and welcoming experience for visitors. The agent welcomes guests, assists with check-in and check-out, handles reservations and payments, and responds to guest requests and inquiries. The role also includes maintaining front desk records and supplies, monitoring access, handling cash, coordinating with other departments, and following emergency procedures.

The work is performed in an interior hotel environment, sometimes around equipment and machines. Physical work is a primary part of many hotel and resort jobs and may involve extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 lbs. Benefits vary by location; the posting notes that benefits may be available to part-time employees.

Requirements

• High school education or equivalent experience.
• Strong guest service orientation.
• Basic accounting skills.
• Familiarity with hospitality industry practices is preferred.
• Ability to remain calm and professional under pressure.
• Proficiency operating a computer, calculator, phone, and other office equipment.
• Excellent written and verbal communication skills.
• Good organizational and time management skills.

Nice To Haves

• Familiarity with hospitality industry practices.

Responsibilities

• Welcome guests and clients in a friendly, professional manner and assist with check-in, reservations, and information about services, amenities, and policies.
• Handle check-out procedures, process payments, issue invoices or receipts, ensure billing accuracy, and respond to payment questions.
• Answer and direct phone calls, and respond to emails and other inquiries promptly and professionally.
• Manage reservations, cancellations, and modifications; enter accurate data and keep the reservation system up to date.
• Assist guests with requests, including room changes, amenities, directions, and local recommendations, and address complaints or concerns courteously and promptly.
• Perform administrative duties such as managing mail and packages, maintaining visitor logs, organizing files, and keeping the front desk presentable.
• Monitor access to the premises, issue visitor badges or passes, and follow security protocols in coordination with security personnel when necessary.
• Handle cash transactions accurately and securely, maintain an organized cash drawer, and reconcile transactions at the end of each shift.
• Manage multiple tasks, including assisting guests, answering calls, handling inquiries, and completing administrative work.
• Collaborate with housekeeping, maintenance, and management to support smooth operations and guest satisfaction.
• Follow established emergency procedures, including for fire alarms and medical emergencies, and assist guests and staff as needed.

Benefits

• Part-time benefits are available; benefits vary by location.
• The posting lists health, dental, and vision insurance; disability insurance; supplemental life insurance; flexible spending accounts; a 401(k) retirement plan with company match; paid time off, vacation, and holidays; an employee assistance program; and hotel discounts at properties in the TPG portfolio, noting these benefits may apply to full-time employees.
• Additional benefits may be available.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED