Front Desk Agent (Part-Time)

Peregrine Hospitality•Tuscaloosa, AL

About The Position

The Front Desk Agent is the first point of contact for hotel guests and helps provide a positive, memorable stay through prompt, personalized service and a welcoming atmosphere. The role manages guest check-ins and check-outs, cashiering, reservation verification, payment processing, and guest inquiries. It also involves responding to complaints and resolving issues, sharing information about hotel facilities and local attractions, and helping promote hotel services and marketing programs. The agent is expected to meet guest expectations, contribute to guest satisfaction and the hotel’s reputation, follow hotel policies and safety and security standards, and work effectively with management and coworkers. This part-time position requires effective communication, a friendly demeanor, attention to detail, multitasking, and the ability to work efficiently with limited supervision. Flexible scheduled shifts and long hours may sometimes be required based on business needs. Physical requirements include lifting or carrying up to 50 pounds, standing and walking for extended periods, and bending, twisting, pushing, pulling, stooping, and kneeling. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma or GED equivalence.
Effective verbal and written communication skills, including the ability to upsell rooms suited to guests’ needs.
Basic computer skills.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Ability to prioritize and work efficiently with limited supervision.
General knowledge of the city and its attractions, and extensive knowledge of the hotel, its services, and facilities.
Ability to handle cash and balance a cash drawer.
Ability to work professionally with management and other employees.
Ability to work flexible scheduled shifts based on business needs.
Ability to lift and/or carry up to 50 pounds; stand and walk for extended periods; and bend, twist, push, pull, stoop, and kneel.
Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in normal in-person and telephone conversations.

Nice To Haves

One year of hotel customer service experience is preferred.

Responsibilities

Greet and welcome guests upon arrival, creating a warm and friendly first impression.
Register guests in the computer system, verify reservation details, and process payments.
Handle cash, balance the cash drawer, and maintain accurate financial records.
Provide guests with information about hotel facilities and local attractions.
Assist guests with check-out, ensure services are correctly accounted for, and process different forms of payment.
Address guest complaints, research issues, and seek resolutions that support guest satisfaction.
Maintain extensive knowledge of hotel services and facilities, as well as the local area.
Follow hotel policies and procedures, including safety and security standards, and work to improve operational standards.
Participate in upselling and promote marketing programs to enhance the guest experience and hotel revenue.
Work cohesively with the team, support management, and collaborate professionally with coworkers.