Part Time-Front Desk Agent

Grand Bohemian Lodge Greenville • Greenville, SC

11d • Onsite

About The Position

The Guest Service Agent provides attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout, while helping maximize room revenue and occupancy. The role is part-time and may be scheduled for any of the listed afternoon or closing shifts: 9:00 a.m.–5:30 p.m., 10:00 a.m.–6:30 p.m., 11:00 a.m.–7:30 p.m., 12:00 p.m.–8:30 p.m., 1:00 p.m.–9:30 p.m., or 2:45 p.m.–11:15 p.m. Shifts are subject to change. Weekend and holiday availability is required.

The position is based at Grand Bohemian Lodge in downtown Greenville, South Carolina. The lodge is a boutique hotel with an onsite spa, art gallery, fitness center, restaurant and outdoor bar, event lawn, and hiking trails.

Requirements

• High school diploma or equivalent required.
• Computer experience required.
• Must be able to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Must be able to listen to, understand, and clarify concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to understand and apply complex information and data from various sources.
• Must be able to maintain confidentiality of information.
• Must be able to stand for the entire shift.
• Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to move objects.
• Must be available to work weekends and holidays.
• Flexible and long hours may sometimes be required.

Nice To Haves

• College coursework in a related field is helpful.
• Experience in a hotel or related field is preferred.
• Customer service experience is preferred.

Responsibilities

• Greet and welcome guests at the Front Desk in accordance with Highgate Hotel standards.
• Maintain proper operation of the PBX console, if applicable, and meet hotel standards.
• Respond promptly to guest questions about hotel services, facilities, and hours of operation.
• Log and deliver packages, mail, and messages to guests and meeting rooms.
• Review the Front Office log and Trace File daily.
• Answer guest questions about restaurants, transportation, entertainment, and other local services.
• Follow cash-handling and credit policies.
• Stay informed about rates, packages, special promotions, in-house groups, and closed-out or restricted dates.
• Obtain required information when taking room reservations and follow the rate-quoting scenario.
• Use hospitality terminology appropriately and know emergency procedures, assisting as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette when communicating with employees.
• Operate the relevant aspects of the Front Desk computer system.
• Complete shift-checklist tasks and duties in a timely and efficient manner.
• Complete bucket checks, room-rate verification reports, and housekeeping reports.
• Balance and prepare shift-closing paperwork according to hotel standards.
• Maintain and promote hotel promotions and guest programs.
• Keep the work area clean and assist guests with safe deposit boxes.
• Attend required hotel meetings and training.
• Maintain regular attendance, appropriate personal appearance and grooming, and compliance with hotel standards and regulations.
• Help maximize productivity, identify problem areas, and assist with solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them as appropriate.
• Cross-train in other hotel-related areas, maintain confidentiality, and anticipate guest or operational needs.
• Perform other duties as requested by management.

Benefits

• The posting lists medical, dental, and vision insurance; life insurance; short- and long-term disability insurance; a 401(k) retirement plan with employer matching contributions; paid holidays; paid vacation; paid sick leave; an employee assistance program; educational opportunities and tuition reimbursement; and paid jury duty, personal, medical, and military leave, subject to applicable law and eligibility.
• The posting states that the described benefits do not apply to part-time positions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED