Front Desk Agent (Part Time)
About The Position
The Front Desk Agent values residents and guests and provides information and resources to support a meaningful visit. This role serves as a key liaison between community guests and residents, delivering exceptional customer service. The position is part time, with a Saturday–Sunday schedule; days and hours may be determined or changed by the property to meet business needs. The role is performed indoors and involves frequent sitting and standing in a low- to moderate-noise environment. The employee may occasionally need to reach, lift, bend, kneel, stoop, climb, push, or pull items weighing 30 pounds or less. The position requires manual dexterity, auditory and visual skills, following written and oral instructions, and detecting emergency alarms. The employee reports directly to the department supervisor and/or the Association Manager of the community. Duties and responsibilities may change at any time with or without notice.
Requirements
- High school diploma or GED.
- Familiarity with computer software for performing various tasks.
- Organizational skills, excellent interpersonal skills, and strong communication skills.
- At least six months of related experience and/or training.
- Valid driver's license.
Nice To Haves
- Some college.
- Previous work experience in a high-rise property setting.
Responsibilities
- Greet guests in a standing, upright position and provide high-quality customer service.
- Monitor and authorize the entrance and departure of employees, visitors, and other people to help maintain security and guard against theft.
- Follow all check-in policies and procedures without exception.
- Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
- Use proper phone etiquette on incoming and outgoing calls to residents, communicating clearly and professionally.
- Report observed violations of the Rules and Regulations.
- Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
- Maintain the key control system and ensure keys are locked and accounted for at all times.
- Understand fire alarm system operations and report incidents to management.
- Contact police or fire departments in emergencies, such as fires or the presence of unauthorized persons.
- Follow emergency-response policies and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue/Police services.
- Write reports of daily activities and irregularities, including damage, theft, unauthorized persons, and unusual occurrences.
- Report maintenance issues to the Association office daily, including burned-out lights, leaks, and broken equipment.
- Perform valet attendant duties as required by shift schedules.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
