Front Desk Agent Part Time
About The Position
The Front Desk Agent provides guest services and helps maintain security and safety at the community. The role includes greeting guests, monitoring access, maintaining resident information and key controls, communicating professionally with residents, reporting rule violations and maintenance issues, and responding to or reporting emergencies. Work is indoors with frequent sitting and standing and a low to moderate noise level. Days and hours are determined by the property and may change to meet business needs; the schedule includes weekends, evenings, and overnight as needed. No travel is expected.
Requirements
- High school diploma or GED.
- Familiarity with computer software for performing various tasks.
- Organizational skills, excellent interpersonal skills, and strong communication skills.
- At least six months of related experience and/or training.
- Ability to follow written and oral instructions and procedures.
- Ability to detect auditory and/or visual emergency alarms.
- Manual dexterity and auditory and visual skills.
Nice To Haves
- Some college.
- Bilingual English/Spanish.
- Previous hospitality industry work experience.
Responsibilities
- Greet guests while standing and provide a high level of customer service.
- Monitor and authorize the entrance and departure of employees, visitors, and other people to help prevent theft and maintain premises security; follow all check-in policies and procedures.
- Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
- Use proper phone etiquette and communicate clearly and professionally on incoming and outgoing calls to residents.
- Report observed violations of the Rules and Regulations.
- Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
- Maintain the key control system and ensure keys are locked and accounted for at all times.
- Learn fire alarm system operations and report incidents to management.
- Contact police or fire departments in emergencies, including fires or the presence of unauthorized persons.
- Follow emergency-response standards and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue and Police services.
- Write reports about daily activities and irregularities, including property or equipment damage, theft, unauthorized persons, and unusual occurrences.
- Report maintenance issues to the Association office daily, including burned-out lights, leaks, and broken equipment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
