Front Desk Agent - Part Time
About The Position
The Front Desk Agent provides excellent customer service to guests while working as a team player with other Glenwood Hot Springs properties and departments. The position supports the Lodge’s front desk and reservations operations. The front desk is open 24 hours a day, seven days a week, so the role requires a flexible schedule that may include nights, holidays, and weekends. The Front Office Agent reports directly to the Front Desk Manager, or, in that manager’s absence, to the Assistant Lodge Manager. The agent has the support and authority needed to carry out the responsibilities described in the job description and other Lodge responsibilities delegated by the Lodge Manager. This is not an exhaustive list of duties; the complete job description is available upon request. Glenwood Hot Springs Resort is a drug-free workplace.
Requirements
- High school diploma or equivalent.
- Ability to learn and accurately follow all Lodge Front Desk policies and procedures.
- Positive attitude, with guest satisfaction as the primary goal.
- Adequate computer skills to learn and perform necessary department tasks, including data entry and retrieval in a hospitality system application.
- Ability to operate a computer, type, and stand for long periods, up to several hours at a time.
- Ability to push, pull, carry, and lift up to 30 pounds.
- Ability to communicate effectively verbally and in writing and to follow verbal or written instructions in English.
- Flexible availability, including nights, holidays, and weekends, to meet the needs of the Lodge Front Desk and Reservations.
Responsibilities
- Provide excellent customer service to guests.
- Work as a team player with other Glenwood Hot Springs properties and departments.
- Carry out front desk responsibilities and other Lodge responsibilities as delegated by the Lodge Manager.
- Learn and accurately follow Lodge Front Desk policies and procedures.
- Perform necessary department computer tasks, including data entry and retrieval in the hospitality system application.
Benefits
- All employees receive a free pool pass and other on-property discounts.
- Full-time employees are eligible for medical, dental, vision, and life insurance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
