Front Desk Agent-- Part Time

Concord Hospitality Enterprises • Charlotte, NC

9d

About The Position

The Front Desk Agent works at the hub of the hotel and has frequent interaction with guests, playing a key role in their overall experience. The role calls for a proactive, responsive, caring, and responsible approach, with a focus on providing courteous, professional service and maintaining a high level of hospitality. The position is scheduled for 3–4 shifts per week, varying with business demands.

Requirements

• A passion for serving others.
• A winning personality and a high sense of responsibility.
• Ability to engage with others and communicate effectively.

Responsibilities

• Assist guests efficiently, courteously, and professionally.
• Maintain a high level of service and hospitality.
• Promptly address guest concerns or issues and ensure they are resolved to the guest’s satisfaction in a timely manner.
• Post guest charges, collect payments, and follow required cash-handling procedures.
• Handle guest mail and messages with respect for privacy and professionalism.
• Know the hotel brand and its programs, including travel programs and special offers.
• Communicate guest comments and concerns to other departments and management.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Know and follow hotel safety and emergency procedures.

Benefits

• Competitive wages.
• Full-time associates are eligible for medical, dental, and vision plans.
• Full-time associates are eligible for life insurance and short-term and long-term disability options.
• Full-time associates are eligible for 401(k) options.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training and development opportunities.
• Career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed