Front Desk Supervisor Lodging - Year Round

Schweitzer • Sandpoint, ID

2d • Onsite

About The Position

The Front Desk Supervisor is a leader and primary point of contact for guests, responsible for creating a welcoming, professional, and memorable guest experience. The role supports daily front desk operations and provides guidance and assistance to front desk team members. Duties include greeting guests, handling inquiries and complaints, promoting resort amenities through suggestive selling, managing reservations and check-in/check-out procedures, maintaining operational standards, supporting team performance, overseeing cash handling, and following security protocols. The position requires flexibility to work varied shifts, including mornings, evenings, weekends, and holidays.

Requirements

• A valid driver's license is required, and the employee must be insurable by Schweitzer.
• Basic computer skills are necessary, including use of SMS, Onity, Lynx, Microsoft Excel, and Microsoft Word.
• Strong communication, organizational, and problem-solving skills.
• Ability to maintain a calm, professional demeanor when addressing guest complaints or challenging situations.
• Sound judgment, attention to detail, and ability to lead by example while supporting a positive team environment.
• Some lifting of approximately 25 pounds or more is required.
• Ability to stand for long periods, up to 10 hours.
• Minimum age of 18.

Nice To Haves

• High school diploma or GED preferred.
• One year of experience in a customer service position preferred.

Responsibilities

• Greet and assist guests in person and by phone, providing exceptional customer service.
• Operate the phone switchboard, transfer calls, and respond to guest inquiries promptly and professionally.
• Use the computer reservation system to check guests in and out, manage reservations, and assist with requests.
• Collect payments for room rentals, resort services, and other purchases accurately and efficiently.
• Provide directions, recommendations, and information about resort amenities and activities.
• Use SMS, Onity, and Lynx systems to support daily front desk functions.
• Control, issue, and monitor room keys to maintain guest security.
• Verify cash banks, complete safe drops, prepare cash reports, and follow credit card verification procedures.
• Assist with daily front desk operations and ensure service standards and operating procedures are followed.
• Guide, support, and direct front desk team members to maintain productivity and accountability.
• Assist with training and development of front desk employees and reinforce procedures and guest service expectations.
• Address guest concerns and service recovery situations professionally, escalating issues to management when needed.
• Communicate operational updates, guest concerns, and shift information to team members and management.
• Assist guests with luggage and other accommodation needs as necessary.
• Assist with housekeeping room turnovers and general lodging operations when needed.
• Support other departments and resort operations as business needs require.
• Perform other duties as assigned.

Benefits

• Free Alterra Mountain Resort pass
• Employee housing
• Discounted onsite childcare
• Accrued paid sick leave
• 401(k) match
• Great discounts and access to pro deals
• Depending on employment status, eligibility for full medical benefits, vacation time, and paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED