Front Desk Agent

Hotel Orielle, Autograph Collection•Aurora, IL

25d•Onsite

About The Position

The Front Desk Agent is the welcoming face of the hotel and helps guests feel valued and cared for throughout their stay. The role provides exceptional customer service, handles guest arrivals and departures, responds to inquiries and concerns, and shares information about local attractions, dining, and hotel amenities. The agent works with other departments to support seamless guest experiences, maintains an organized front desk, and processes cash and credit card transactions accurately. The position requires a service-focused, detail-oriented approach and the ability to remain calm while resolving guest issues.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash handling experience.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Strong organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High school diploma or equivalent.

Responsibilities

Provide exceptional customer service and create a positive first impression for guests.
Handle guest check-ins and check-outs efficiently and accurately.
Respond promptly to guest inquiries and resolve issues or complaints professionally and empathetically.
Provide recommendations and information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to ensure seamless guest experiences.
Maintain a clean and organized front desk area.
Handle cash and credit card transactions accurately.
Demonstrate attention to detail and a proactive approach to guest satisfaction.