Front Desk Specialist

Spire Orthopedic Partners•Rhinebeck, NY

13d•$18 - $22

About The Position

The Front Desk Specialist supports reception and front-office operations at a medical practice. The role monitors reception staff, coordinates with the Office Manager and clinical staff, supports implementation of policies and procedures, and handles urgent physician and patient complaints. It also includes greeting patients and guests, assisting patients and family members, coordinating appointment changes, supporting insurance authorization requirements, and maintaining a professional work atmosphere. The position performs daily administrative and billing-related tasks, including verifying end-of-day reviews, reviewing and submitting billing slips, balancing receipts against the TOS report, and entering payments for medical-record requests. The specialist manages front-office supplies with Office Manager approval and opens and closes the office. Some travel between company locations is required.

Requirements

High school diploma or equivalent required.
Excellent customer service skills.
Excellent verbal and written communication skills.
Organized and detail-oriented.

Nice To Haves

Two years of experience in a medical office.
Insurance, billing, and computer experience.
Working knowledge of Microsoft Office.

Responsibilities

Monitor reception and front-desk staff.
Communicate staff disciplinary issues to the Office Manager so the Director can address them.
Communicate routinely with clinical staff about potential delays.
Manage front-office supply stock and order replenishments for the individual site with Office Manager approval.
Guide office staff when new policies and procedures are implemented or require follow-up.
Monitor staff adherence to policies and procedures, promptly address concerns with employees, and immediately report them to the appropriate leader.
Handle urgent physician and patient complaints.
Greet patients and office guests.
Print and verify the day-end review.
Review billing slips at checkout to ensure coding appears complete.
Submit daily billing slips.
Balance daily receipts against the TOS report.
Enter payments for medical-record requests filled directly by the office.
Open and close the office before and after business hours.
Assist patients and family members with requests.
Maintain a professional work atmosphere through behavior and communication with patients, physicians, coworkers, and administration.
Attach required authorizations to appointments and/or educate patients about insurance coverage guidelines.
Coordinate rescheduling of appointments cancelled by the practice.
Document cancelled or rescheduled appointments.
Perform other duties as assigned.