Front Desk Specialist

Spire Orthopedic Partners•Village of Great Neck, NY

6d•$20 - $25

About The Position

The Front Desk Specialist provides customer service and administrative support in a clinical orthopedic practice. The role manages patient check-in and check-out, insurance and payment processes, appointment scheduling, required forms, and record requests. The position is based at the Great Neck, New York location and includes some travel between company locations. It is a full-time, day-shift position.

Requirements

High school diploma or equivalent required.
Excellent written and verbal communication skills required.
Proficiency with electronic health records systems and general office software, including Microsoft Suite, Teams, and Outlook.
Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.

Nice To Haves

Strong knowledge of medical terminology, insurance processes, workers' compensation, no-fault, and HIPAA regulations.
Experience working in a clinical setting.
Experience with ModMed.

Responsibilities

Provide excellent customer service to patients and direct them to appropriate departments when necessary.
Manage patient check-ins and check-outs, ensuring accurate data entry.
Collect and verify patient insurance details, confirm eligibility, and process co-pays and payments at the time of service.
Educate patients on insurance benefits, including in-network versus out-of-network coverage.
Ensure necessary forms are completed and on file, including insurance forms, referrals, authorizations, and waivers.
Schedule follow-up appointments and document cancelled or rescheduled appointments.
Submit daily payment collection reports.
Manage record requests and releases in collaboration with the Medical Records Department.
Open and close the office.
Maintain a professional and respectful work environment through positive interactions with patients, physicians, and colleagues.
Perform other duties as assigned.