Front Desk Specialist

Spire Orthopedic Partners•Poughkeepsie, NY

About The Position

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides physicians with support, capital, and operational resources. As a Management Services Organization, Spire provides administrative infrastructure so practices can focus on patient care. The company is headquartered in Stamford, Connecticut, and its network spans the Northeast, with more than 165 physicians, 1,800 employees, 285 other clinical providers, and 40 locations in New York, Connecticut, Rhode Island, and Massachusetts. The Front Desk Specialist monitors reception staff, coordinates with office and clinical leaders, supports front-office operations, and provides service to patients and guests. Duties include managing supplies, implementing and monitoring procedures, handling urgent physician and patient complaints, processing billing and payments, opening and closing the office, assisting with appointments and insurance authorizations, and maintaining a professional atmosphere. The role also includes other duties as assigned. Spire offers growth and advancement opportunities, a dynamic environment, access to a diverse network of practitioners, a broad infrastructure of employee tools and programs, competitive compensation, generous PTO, and a benefits package that includes health, dental, vision, and 401(k).

Requirements

High school diploma or equivalent required.
Two years of experience in a medical office desired.
Excellent customer service skills.
Excellent verbal and written communication skills.
Organized and detail oriented.

Nice To Haves

Insurance, billing, and computer experience are strongly desired.
Working knowledge of MS Office is strongly desired.
Two years of experience in a medical office is desired.

Responsibilities

Monitor reception/front desk staff.
Communicate regularly with the Office Manager about staff disciplinary issues so the Director can address them.
Communicate routinely with clinical staff regarding potential delays.
Manage front-office supply stock and order replenishments for the site as needed, with Office Manager approval.
Guide office staff when new policies and procedures are implemented or followed up on.
Monitor staff adherence to policies and procedures, address concerns promptly with employees, and immediately report them to the appropriate leader.
Handle urgent physician and patient complaints.
Greet patients and office guests.
Print and verify the day-end review.
Review billing slips at check-out to ensure coding appears complete.
Submit daily billing slips.
Balance daily receipts against the TOS report.
Enter payments for medical records requests filled directly by the office.
Open and close the office before and after business hours.
Assist patients and family members with requests.
Maintain a professional work atmosphere through behavior and communication with patients, physicians, co-workers, and administration.
Attach required authorizations to appointments and/or educate patients about insurance coverage guidelines.
Coordinate rescheduling of appointments cancelled by the practice.
Record cancelled or rescheduled appointments.
Perform other duties as assigned.