Front Desk Specialist

Spire Orthopedic Partners•Rhinebeck, NY

About The Position

Spire Orthopedic Partners is a growing national partnership of orthopedic practices and a Management Services Organization (MSO) that provides administrative infrastructure and operational resources to its practices. Headquartered in Stamford, Connecticut, its network spans the Northeast and includes more than 165 physicians, 1,800 employees, 285 other clinical providers, and 40 locations in New York, Connecticut, Rhode Island, and Massachusetts. The Front Desk Specialist monitors reception/front desk staff and supports office operations, patient service, appointment coordination, and daily billing and payment processes. The role communicates with the Office Manager and clinical staff, helps implement and uphold policies and procedures, handles urgent physician and patient complaints, and maintains a professional work atmosphere. The position also supports patients and family members with requests and performs other duties as assigned.

Requirements

High school diploma or equivalent required.
Two years of experience in a medical office desired.
Excellent customer service skills.
Excellent verbal and written communication skills.
Organized and detail-oriented.

Nice To Haves

Insurance experience.
Billing experience.
Computer experience.
Working knowledge of MS Office.

Responsibilities

Monitor reception/front desk staff.
Communicate regularly with the Office Manager about staff disciplinary issues so the Director can address them.
Communicate routinely with clinical staff regarding potential delays.
Manage front office supply stock and order replenishments for the individual site with Office Manager approval.
Provide guidance to office staff when new policies and procedures are implemented or followed up on.
Monitor staff adherence to policies and procedures; promptly address concerns with employees and immediately report them to the appropriate leader.
Handle urgent physician and patient complaints.
Greet patients and office guests.
Print and verify the day-end review.
Review billing slips at checkout to ensure coding appears complete.
Submit daily billing slips.
Balance daily receipts against the TOS report.
Enter payments for medical records requests filled directly by the office.
Open and close the office before and after business hours.
Assist patients and family members with requests.
Maintain a professional work atmosphere through behavior and communication with patients, physicians, coworkers, and administration.
Attach required authorizations to appointments and/or educate patients about insurance coverage guidelines.
Coordinate rescheduling of appointments cancelled by the practice and document cancelled or rescheduled appointments.
Perform other duties as assigned.