Front Desk Specialist

Spire Orthopedic Partners•Hopewell Junction, NY

6d•$18 - $22•Onsite

About The Position

Spire Orthopedic Partners is a growing national partnership of orthopedic practices. It provides administrative infrastructure, capital, and operational resources so physicians can grow their practices and focus on patient care. The network is headquartered in Stamford, Connecticut, and spans the Northeast, with more than 165 physicians, 1,800 employees, 285 other clinical providers, and 40 locations in New York, Connecticut, Rhode Island, and Massachusetts. The Front Desk Specialist monitors reception/front desk staff, supports implementation and adherence to office policies and procedures, and coordinates with the Office Manager, clinical staff, and other leaders. The role also provides patient-facing reception and assistance, supports appointment and insurance processes, and performs daily billing and receipt reconciliation tasks. The position is full-time, based at the East Fishkill, New York location, with a day shift and some travel between company locations.

Requirements

High school diploma or equivalent required.
Excellent customer service skills.
Excellent verbal and written communication skills.
Organized and detail-oriented.

Nice To Haves

Two years of experience in a medical office.
Insurance experience.
Billing experience.
Computer experience and working knowledge of Microsoft Office.

Responsibilities

Monitor reception/front desk staff.
Communicate regularly with the Office Manager regarding staff disciplinary issues so the Director can address them.
Communicate routinely with clinical staff regarding potential delays.
Manage front office supply stock and order replenishments for the site with Office Manager approval.
Provide guidance to office staff when new policies and procedures are implemented or followed up on.
Monitor staff adherence to policy and procedure, promptly address concerns with employees, and immediately report them to the appropriate leader.
Handle urgent physician and patient complaints.
Greet patients and office guests.
Print and verify the day-end review.
Review billing slips at checkout to ensure coding appears complete.
Submit daily billing slips.
Balance daily receipts against the TOS report.
Enter payments for medical records requests filled directly by the office.
Open and close the office before and after business hours.
Assist patients and family members with requests.
Maintain a professional work atmosphere through behavior and communication with patients, physicians, co-workers, and administration.
Attach required authorizations to appointments and/or educate patients about insurance coverage guidelines.
Coordinate rescheduling of appointments cancelled by the practice.
Record cancelled or rescheduled appointments.
Perform other duties as assigned.