Front Desk Specialist

Spire Orthopedic Partners•Arlington, NY

5d•$18 - $22•Onsite

About The Position

Spire Orthopedic Partners is a growing national partnership of orthopedic practices. It provides administrative infrastructure, capital, and operational resources so physicians can focus on patient care. The network spans the Northeast and includes more than 165 physicians, 1,800 employees, 285 other clinical providers, and 40 locations across New York, Connecticut, Rhode Island, and Massachusetts. The Front Desk Specialist monitors reception and front-desk staff, supports policy and procedure implementation, and coordinates with office management and clinical staff. The role also provides patient and guest service and handles front-office workflows, including appointment changes, authorizations, billing slips, receipts, and office supplies. The position is full-time, located in Poughkeepsie, New York, with a day shift and some travel between company locations.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Strong verbal and written communication skills.
Organized and detail oriented.
Some travel between company locations.

Nice To Haves

Two years of medical office experience.
Insurance, billing, and computer experience.
Working knowledge of Microsoft Office.

Responsibilities

Monitor reception and front-desk staff.
Communicate staff disciplinary issues to the Office Manager so the Director can address them.
Communicate with clinical staff about potential delays.
Manage front-office supply stock and request replenishments for the site with Office Manager approval.
Guide office staff when new policies and procedures are implemented or followed up on.
Monitor staff adherence to policies and procedures, promptly address concerns with the employee, and immediately report them to the appropriate leader.
Handle urgent physician and patient complaints.
Greet patients and office guests.
Print and verify the day-end review.
Review billing slips at checkout to ensure coding appears complete and submit daily billing slips.
Balance daily receipts against the TOS report.
Enter payments for medical records requests fulfilled directly by the office.
Open and close the office before and after business hours.
Assist patients and family members with requests.
Maintain a professional work atmosphere through behavior and communication with patients, physicians, coworkers, and administration.
Attach required authorizations to appointments and/or educate patients about insurance coverage guidelines.
Coordinate rescheduling of appointments cancelled by the practice and document cancelled or rescheduled appointments.
Perform other duties as assigned.