Front Desk Agent (Hotel)
BRIDGETON HOLDINGS GROUP•Guerneville, CA
•$18 - $22•Onsite
About The Position
Dawn Ranch is seeking a Front Desk Agent to represent the hotel throughout every stage of a guest’s stay. Working with hotel personnel, the agent helps provide excellent customer care, supports guest satisfaction, and ensures a pleasant stay and smooth checkout. Duties include registering guests, assigning rooms, and accommodating special requests as directed by management.
Requirements
- High school diploma or equivalent.
- Ability to work in a fast-paced environment.
- Working knowledge of Microsoft Word and Excel.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to learn safety, emergency, and accident-prevention policies and procedures.
- Ability to follow proper credit-card and cash-handling policies and procedures.
- Ability to perform basic numerical operations, including counting, adding, subtracting, multiplying, and dividing.
- Ability to perform repetitive hand and body motions, including grasping, writing, typing, listening, hearing, and using visual acuity.
- Ability to walk, climb stairs and ladders, stand for significant periods or an entire shift, kneel, reach, bend, handle machinery, lift, feel, talk, hear, and see.
Nice To Haves
- Previous hospitality experience.
- Previous knowledge of PMS and CRM systems.
Responsibilities
- Respond promptly and professionally to customer requests, complaints, and inquiries.
- Secure guest information properly.
- Process guest check-ins by confirming reservations in the computer system, verifying guest identity, requesting payment, assigning rooms, and issuing room keys in accordance with property policies and procedures.
- Coordinate room-status updates with housekeeping and maintenance work with engineering.
- Maintain a clean and organized front-of-house area, including lobby and seating areas.
- Assist with inspecting guest rooms before guest arrivals.
- Respond to guest requests and provide in-person assistance when necessary.
- Follow health and safety regulations and procedures.
- Report unusual occurrences or requests to the manager or assistant manager.
- Manage and resolve guest complaints professionally and courteously.
- Assist guests at departure by verifying and posting outstanding charges, settling credit cards, and arranging luggage and transportation assistance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
