Hotel Front Desk Agent

Buffalo Lodging • Wayne, NJ

20h • Onsite

About The Position

The Guest Services Representative/Front Desk Agent is the face of the hotel and provides superior service to guests. The role is based at the Hilton Garden Inn in Wayne, New Jersey, a 125-room hotel owned and managed by Buffalo Lodging Associates. The hotel is near Hamburg Turnpike, Ice Vault Arena, shopping, dining, and public transportation, and has a Garden Grille and Bar serving breakfast and dinner.

The typical schedule includes morning shifts from 7 AM to 3 PM or evening shifts from 3 PM to 11 PM. Weekend and holiday availability is needed. The listed rate of pay is $16.75 per hour.

Requirements

• Customer service experience; experience in a hotel setting is preferred.
• Valid driver’s license and acceptable driving history, subject to company approval.

Nice To Haves

• Hotel-setting customer service experience.
• Marriott experience.
• High school diploma or equivalent.
• Computer knowledge, including intranet, property management systems, Microsoft Word, and Microsoft Excel.

Responsibilities

• Greet guests and complete check-in and check-out procedures through the property management system, obtaining and storing pertinent information.
• Handle cash, credit card information, and goods at the property.
• Identify each guest’s needs and provide relevant information about hotel services and amenities.
• Respond to guest requests in a timely manner.
• Take reservations from incoming callers while providing excellent service and enter information into the hotel management system.
• Update and cancel reservations in the system as requested by guests.

Benefits

• Paid weekly.
• Medical, dental, and vision insurance.
• Competitive 401(k) retirement savings plan with generous employer match.
• Paid vacation and sick time.
• Paid holidays.
• Tuition reimbursement.
• Flexible spending account.
• Company-paid life insurance.
• Company-paid short-term disability insurance.
• Long-term disability insurance.
• Employee assistance program.
• Hotel discounts for the employee, friends, and family.
• Wellness programs.
• Monthly employee appreciation activities and events.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED